Refund policy

At Cell fitness, customer satisfaction is our priority. However, due to the nature of our products, we operate under a strict no-returns policy. Please read our refund policy carefully before making a purchase.

1. No Returns Policy

  • All Sales Are Final: Once your order is placed and shipped, we do not accept returns or exchanges.
  • Health and Safety: For hygiene and safety reasons, we cannot accept returns of health and wellness products.

2. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, we will work to resolve the issue promptly. Please follow the steps below:

  1. Contact us at alexander.wallace@hotmail.com within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and clear photos of the damaged or incorrect item(s).
  3. Once we review your claim, we will determine if a replacement or refund is appropriate.

3. Order Cancellations

  • Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
  • To request a cancellation, email us at alexander.wallace@hotmail.com with your order details.

4. Refund Eligibility

  • Refunds are only issued for items that were damaged in transit or if we shipped the wrong product.
  • Refunds will be processed back to the original payment method within 7-10 business days of approval.

5. Contact Information

For questions about this Refund Policy or assistance with an order, please contact us:

  • Email: alexander.wallace@hotmail.com
  • Phone: 0771433951

We appreciate your understanding of our policy and your trust in Cell fitness. Thank you for choosing us for your health and wellness needs!